Shipping Policy

Shipping Policy – Pool Shop GC – website poolshopgoldcoast.com.au

At Pool Shop GC – website poolshopgoldcoast.com.au, we strive to provide fast and reliable shipping for all our customers. Below are the details of our shipping policy:

Shipping Methods

We offer various shipping options to ensure you receive your products as quickly as possible. Available shipping methods include Australian metropolitan:

– Standard Shipping: Delivered within 3-7 business days.

– Express Shipping: Delivered within 1-3 business days.

Shipping times may vary based on your location and the availability of the products ordered.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your items and the shipping method selected. Free shipping may be available for orders over a certain amount (e.g., $100). Please check our website for specific details regarding any free shipping promotions.

Order Processing Time

All orders are processed within 1-3 business days. If we experience high demand or unforeseen circumstances, processing may be delayed. You will be notified via email if there are any delays in processing your order.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing tracking information if tracking is available. You can use this tracking number to monitor the status of your shipment.

Delivery Issues

If your package is lost, damaged, or not delivered within the expected timeframe, please contact us.

Email: Contact us here

Phone 07 5619 8001.

We will work with you and the shipping carrier to resolve any issues.

Remote Area Shipping Policy

Orders shipping to remote areas may incur additional charges or in certain cases, be refunded if delivery is not feasible. If you reside in a location with known parcel restrictions or where extra shipping fees apply beyond standard metropolitan rates, you must contact us prior to placing your order for an accurate quote.

For any questions regarding remote area shipping, please contact us at:

Email: Contact us here

Phone: 07 5619 8001

International Shipping

Currently, we only ship within Australia. We do not offer international shipping at this time.