Refund and Returns Policy

Refund and Returns Policy – Pool Shop GC – website poolshopgoldcoast.com.au

At Pool Shop GC – website poolshopgoldcoast.com.au, we want you to be completely satisfied with your purchase. If you’re not fully satisfied, we offer the following returns and refund policy in line with Australian consumer law.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must:

– Be unused and in the same condition that you received it.

– Be in the original packaging.

– Have proof of purchase (receipt or order confirmation).

Certain items, such as chemicals, custom orders, or clearance items, cannot be returned unless faulty.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days. Refunds will be issued to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at service@poolshopgoldcoast.com.au or 07 56198001 and send your item to: 59a Paradise Ave Miami, QLD. 4220

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part or a faulty product. Shipping costs are non-refundable.

Faulty or Damaged Items

If your product arrives faulty or damaged, please contact us within 7 days of receiving the product. We will arrange for a replacement or a refund, including return shipping, if necessary.

Non-Returnable Items

Certain items are not eligible for return unless they are faulty or damaged:

– Pool chemicals

– Custom or special order items

– Items on clearance or marked as “final sale”

Warranty Items

All products purchased from Pool Shop GC – website poolshopgoldcoast.com.au are covered by the manufacturer’s warranty. Warranty periods and conditions vary depending on the product and manufacturer, but generally, warranties cover manufacturing defects and faulty workmanship, not damage caused by misuse, improper installation, or general wear and tear.

Warranty Process

If you believe your product is faulty and covered under warranty, follow these steps:

1. Contact Us: Reach out to us at via email or phone with your proof of purchase and a detailed description of the issue.
2. Inspection: We may request photos or additional information to determine if the item is eligible for warranty repair or replacement.
3. Return the Item: If we determine the item requires further inspection, we will provide instructions on returning the product for assessment.
4. Manufacturer’s Assessment: Once received, the product will be inspected by the manufacturer or an authorized service provider. If deemed faulty, the item will be repaired, replaced, or refunded according to the manufacturer’s warranty terms.

Warranty Limitations

Warranty claims will not be accepted for:

– Damage due to improper use, neglect, or incorrect installation.

– Normal wear and tear or cosmetic damage.

– Products altered or repaired by unauthorized persons.

Shipping Costs for Warranty Claims

If the item is deemed faulty and covered under warranty, we will cover any shipping costs associated with the repair or replacement. If the product is found to be ineligible for warranty coverage, you may be responsible for shipping costs to and from our facility.

Contact Us for Warranty Inquiries

If you have any questions about warranty coverage,

Contact Us

For any questions regarding returns or refunds, please contact us at:

– Email: Contact us here

– Phone: 07 5619 8001

– Address: 59a Paradise Ave Miami, QLD. 4220